i was privileged adequate to be on board American Airways Flight #32 (LAX – JFK) on labor day….my spouse And that i have been seated individually…we had a Loss of life in the family members and had been gonna nyc for any funeral…….
on the other hand ihave not been privileged to recover seats on British airways A part of my flight.My locator no. is AUOANL.My wife is extremely unhappy just after getting faithful to American for more than twenty years.
I want to relay a really weak consumer service working experience with American Airways which transpired on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which did not manifest. My flight from DFW was as a consequence of depart at three:00 p.m. Flight #2553. As a consequence of our gate not currently being accessible (A different plane was stuck at our gate from a prior flight) and AA failed to get rid of it for routine maintenance and no other gate remaining assigned to our flight. Somewhere around forty five minutes immediately after our scheduled boarding time, a completely new gate was found and the boarding commenced. Then after Every person boarded Flight #2553, we were being delayed on the bottom as a result of ground crews not with the ability to immediately and appropriately load the plane. We at last departed Dallas somewhere around 75 minutes afterwards than scheduled. The landing in DCA occurred with around 10 minutes left for me to board my connecting flight to CRW.
I not too long ago took a flight from JFK to St Thomas over a Saturday 8 am flight and had essentially the most helpful, effective knonwledgable flight attendant she was good. I might like to thanks her for generating my vacation extra satisfying.
On landing in Roatan on Feb fourteen, I realized a piece of my baggage was however in Miami And they might have it to the airplane on the following flight from Miami to Roatan, the following Saturday!
I'm sorry to mention that our experience on the AA counter in Newark was less than stellar – Of the two buyer service reps for the counter aiding passengers checking in, 1 committed her time and energy to ONLY Top quality passengers, and another girl appeared to do as minimal as feasible – way too chaotic worrying about what Absolutely everyone else was doing – all other than what she may be executing! As the line grew extended, the much less fascinated she grew to become, and her Frame of mind was horrific – It took us significantly less the perfect time to get to the Airport than it did standing in line to check in! (more than one hour with only four individuals before us). By the time we stepped up towards the counter – a brand new representative got on board – we had to “serene ourselves down†– you may visualize how one other forty or so persons began to truly feel at the rear of us! When you continuously attempt to tell us, you “care†about the passenger, which unique could use a little bit of Angle adjustment – or obtain her A further placement!
I had been trying to get ticket for fifteen calendar year outdated son and couldn’t use Site for he was deemed slight. I named buyer service and she or he assisted me with airline invest in. I exclusively requested if I required to cancel if I could in just 24hours. This attendant reported yes. I discovered 4 hours later on The explanation son would want to fly was cancelled. I called back again to terminate the flight the attendant advised me I couldn’t cancel flight and it was a nonrefundable ticket. I instructed her problem as said above she claimed she couldn’t do anything at all. I requested for any supervisor, I bought one particular and explained the situation, she stated I couldn’t terminate it and acquire my a refund she was incredibly impolite and hung up on me. I termed back again to talk to for an additional supervisor and as I had been talking to this supervisor she knowledgeable me that the last supervisor said in her record I refused voucher. What at any time a voucher was I wasn't even absolutely sure. Then next supervisor told me what she thought. Therefore the flight wasn’t cancelled because she mentioned to wait a pair times right before I make my ultimate selection and she would wave shifting fee to do so And that i shouldn’t have any hassle.
Sad to say resulting from climate I was unable to get out in the tri cities on time this past 7 days. Nonetheless I'm pretty frustrated with American Airlines moved here customer service.
My spouse And that i flew on AA266 Feb 5 from Lihue to L.A. We experienced paid out for bulk head seats (8A,8B). We got 12A and 12B rather. The desk stated it was to balance the plane for takeoff as a consequence of empty seats and that we would be returned to 8A and 8B during the air.
After i arrived in Newark, AA educated me the ticket agent experienced didn't “scan†my bag, and Because of this, even at 7:00 p.m., they may not arrange for my bag to receive on another flight to Newark that night.
Experienced wonderful customer service sine one/17. Been pulled off the FRA flight and stayed for two times in Philly. Nowadays 1/19 I'll resume my flight to FRA with nearly par documentation. To my surprise the ticket agent on the sign in counter ended up Certainly impolite, not helpful and expected me to hunt down my baggage that was checked in on the 17th and that I was struggling to retrieve when I was pulled off the flight on Sunday.
I'm producing to express my disappointment with my the latest journey. I produced preparations via American Airlines in order that I could use my points and I had been satisfied with that. I obtained an excellent price. Resulting from an unexpected and unfortunate security breach at Albany Airport my flight to Norfolk was delayed two hours. We rebooked to Newport Information in lieu of Norfolk to acquire there at an honest hour. Our luggage even so went to Norfolk. We rented an auto and picked our luggage.Within the return flight and checked our baggage and afterwards received an e mail from YOU telling us of a delay and based on the data YOU presented we rebooked to your afterwards flight.
I traveled lately on the airlines and professional a pain on Flight us3861 Tuesday oct. 8th 2015 . The air con wasn’t Performing and since of my asthma it absolutely was warm and I felt humorous.
I attempted getting in touch with AA for restitution and received a “form letter†apologizing for my encounter.